IMPORTANT INFORMATION

At Nete.in we make-to-order. We typically take 7-12 business days to process all orders and an additional 1-2 days for shipping within India.

1. Please make sure that your shipping address is correct, as we will not be able to redirect orders once they are dispatched to you.

2. Before we dispatch your purchase, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

3. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched. We ship via Merchant Couriers, Bluedart and Delhivery depending on the delivery pin code.

4. Free Shipping in India is only applicable on orders above INR 5000. 

5. First purchase discounts don't apply on items that ship in 72 hours (3 business days).

6. A flat INR 150/- is chargeable for returns and exchanges for orders purchased with Free Shipping. 

7. Items that ship within 72 hours during the sale period, will be shipped within 3 business days. Delivery for the same will vary for every pin/ zip code. If the order is for mixed items, the delivery will be within the standard timeline.

8. We work closely with our shipping partner to minimise the potential impact of custom delays on our international orders. We are not responsible for any delays caused by customs clearance processes.

9. All orders will require a signature up on receipt.

INSURANCE 

Nete.in insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Nete.in and transfer of responsibility in the same way.

TAXES & DUTIES

Taxes and duties are calculated according to your shipping destination and are borne by the customer. VAT will be applied to orders dispatched within India. Please note taxes and duties are chargeable as applicable. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Please note we are unable to advise the duty amount. For more information, please write to us on customercare@nete.in.